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NCTJ Case Study

SkillSet

Migration, support, maintenance, and hosting of a Moodle learning management system

Delivered for National Council for the Training of Journalists

AT A GLANCE

  • Specialist API support
  • Integration with the NCTJ’s assessment database – Creatio
  • Training workshop

THE CLIENT

The National Council for the Training of Journalists (NCTJ) is an industry charity, which helps to create a better society through diversity, quality, and trusted journalism.

They aim to provide a world-class education and training system, which develops current and future journalists for the demands of a fast-changing multimedia industry.

THE CHALLENGE

The NCTJ contacted SkillSet, seeking a supplier for the maintenance, support, and hosting of their Moodle learning management system (LMS).

Their existing Moodle site was hosted by another provider. It used an outdated version of Moodle, which meant that the site wasn’t providing the NCTJ with all the functionality that they required.

The NCTJ needed to move their LMS to a specialist supplier who could create an API to allow the LMS to interact with other applications.

OUR APPROACH

SkillSet begins all projects with a kick-off meeting. This clarifies ways of working, roles and responsibilities, and reporting processes, and clarifies deliverables.

We took a back-up of NCTJ’s existing LMS. Our team used this to create a staging site on Linux within Amazon Web Services (AWS).

SkillSet is proud to be a Consulting Partner with AWS. This alliance allows us to provide our customers with guidance on security, resilience, performance and back-up, ensuring that their cloud environments meet their requirements exactly.

We then upgraded the staging site to the latest version of Moodle. We also updated all plug-ins and PHP. Our team then applied a new theme and configured this, based on the NCTJ website, to match the organisation’s branding.

The NCTJ signed off the staging site, paying particular attention to the  functionality, theme, and dashboards. SkillSet then switched this over to live operation with minimal disruption.

The new Moodle site includes a widget that is visible on all pages, to allow end users to create support tickets directly from the site. SkillSet uses Freshdesk to manage these support tickets.

SkillSet integrated the site with the NCTJ’s assessment database – Creatio. This enables the automated creation of Moodle user accounts, and transfer of data and results. Using this, the NCTJ can provide learners with direct access to their results.

Finally, SkillSet provided a training workshop for NCTJ staff. This was held over two sessions, in which we worked through queries, customer feedback, and Moodle support.

THE RESULTS

The NCTJ site now links to their website and CRM system via APIs. This allows administrative staff to easily add users, publish exam results, and add relevant new content. In our recent customer satisfaction survey, NCTJ stated that the customised results area of the site has had a high-impact for their stakeholders.

OUR PARTNER’S FEEDBACK

SkillSet were by far our preferred option. Both for known cost to host our Moodle platform/expected costs to develop our bespoke customisations, and also the engagement and knowledge demonstrated during the consultation. It has been a pleasure to work with SkillSet. Thanks to the SkillSet team for the work completed during this time, their knowledge and expertise.”

Andy Summers, NCTJ

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Case Study Learning Management System

WorldSkills UK Case Study

SkillSet

Implementation and hosting of a multi-tenant IOMAD Moodle learning management system

Delivered for WORLDSKILLS UK

AT A GLANCE

  • Delivery of a multi-tenant version of a Moodle LMS
  • Role-based permissions system
  • Custom plugin for uploading assessment data

THE CLIENT

WorldSkills UK is an independent charity and a partnership across employers, education and governments. Together, they aim to raise standards in technical and vocational education so that more young people get the best start in work and life.

WorldSkills UK provides careers advice and learning resources to inspire young people to reach their potential, whatever their background.

THE CHALLENGE

The WorldSkills UK Skills Development Hub was an online learning platform, providing video, pdf, and basic interactive learning support to educators and learners across the UK. 

In 2022, WorldSkills decided to expand the capabilities of the hub. This new platform, the Learning Lab, would enable WorldSkills to interact with participants, monitor their journeys, assess their progress, and provide a more user-friendly experience. Most importantly, it would allow educators to upload and track their students’ progress.

WorldSkills issued an ITT, then selected SkillSet to develop and host this new platform.

OUR APPROACH

WorldSkills UK needed a platform that could be tailored for specific user types, allowing educators and learners to access content relevant to their roles, ensuring an engaging learning experience. Educators needed to be able to upload learners, assign content, and track progress. 

To address these requirements, SkillSet implemented a multi-tenant version of Moodle called IOMAD. We provided customised branding, based on input from WSUK’s design team, creating a unique and visually appealing learning environment. We also created a custom sign-up page that required different information from educators and learners. This was key to meeting compliance requirements.

We established a role-based permissions system, ensuring that users could only access content and features relevant to their roles.

The platform supports a variety of content types, including eLearning modules, videos, H5P interactive material, and face-to-face/webinar bookings. SkillSet also developed a custom plugin to enable educators to upload assessment data. This allows benchmarking of learners against national averages.

Reports were configured to track learner engagement and the activity of both educators and learners. It provides WSUK with valuable insights for continuous improvement and project success.

The platform is hosted in an Amazon Web Services cloud environment, in the UK. This provides excellent resilience and security.

THE RESULTS

In addition to successfully launching the Learning Lab, SkillSet have established a supportive partnership with WorldSkills UK, maintaining flexible and honest communication to continue meeting their needs.

We also continue to add new functionality to the Learning Lab platform, including updates and revamps to the learning content.

You can find out more about WorldSkills UK’s Learning Lab here:  https://www.worldskillsuk.org/learning-lab/.

OUR PARTNER’S FEEDBACK

“We have been working with SkillSet for two years, where the team have been dedicated in understanding our product and supporting us to maximise the functionalities of the platform. With this support we are continuously improving the Learning Lab to increase our educator and learner reach.”

Nikoletta Isant, Digital Development Manager, WorldSkills UK

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eLearning

Cyber4Dev Case Study

SkillSet

Design and delivery of a cyber hygiene training package

Delivered for CYBER4DEV

AT A GLANCE

  • Tailored cyber security eLearning course
  • Customer-specific scenarios and branding
  • Hosted on a Moodle LMS

THE CLIENT

Cyber Resilience for Development (Cyber4Dev) is a European Union project to promote cyber-resilience and cybersecurity to protect public and private enterprises across the globe.

The main objective of the project is to increase the cyber resilience of countries outside of the EU while promoting an inclusive multi-stakeholder and rights-based approach and ensuring compliance with the rule of law and good governance.

The project works across the globe with particular focus in Africa, Latin America, the Caribbean, and South East Asia.

THE CHALLENGE

One of the partners delivering the Cyber4Dev project is NI-CO (Northern Ireland Cooperation Overseas). NI-CO selected SkillSet to develop a cyber hygiene training package.

The training was intended to help organisations across Latin America understand what good cyber hygiene is and how best to build their cyber-resilience.

The course had to be delivered in both English and Spanish.

OUR APPROACH

SkillSet’s library of off-the-shelf (OTS) courses includes one on cyber security. Usually,  OTS eLearning is generic and cannot be changed to suit the specific requirements of individual clients. However, at SkillSet, we work with our customers and tailor our material so that it is much more relevant to their learners. 

Working with Cyber4Dev, SkillSet clarified the aims, objectives and needs of the intended audience. We then individualised the course with custom scenarios and Cyber4Dev branding.

We also developed two quiz-style assessments: one taken at the start and one at the end of the course. The initial quiz allowed Cyber4Dev to measure learners’ current levels of understanding and identify potential knowledge gaps. The second assessment enables Cyber4Dev to report on the progression of learners after completing the course.

SkillSet implemented a Moodle learning management system to host the new learning content. This was installed in a secure Amazon Web Services (AWS) environment in the UK. AWS hosting is secure and meets the requirements of  our ISO27001 processes.

The Moodle system was customised to match Cyber4Dev’s branding and configured to support their accessibility requirements. Learners are able to access the learning content from a range of devices, reducing barriers to learning. Progress is controlled, ensuring learners complete pre-learning assessments, eLearning, and post-learning assessments in the correct order.

SkillSet then implemented the translation of both the training and the platform into Spanish. We also provide on-going support for the platform, including first-line support, in Spanish.

Regular progress reports are supplied to ensure the success of the project is tracked.

THE RESULTS

To date, over 36,000 users across Latin America have completed the training. On average, users scored 68% on the initial assessment (prior to completing the training), increasing to 91% on the post-training assessment. 

Due to the success of the project, the contract with Skillset has already been extended for a further two years.

OUR PARTNER’S FEEDBACK

“The functionality and flexibility of the SkillSet platform has allowed us to reach a huge range of users. The feedback we’ve received has been great.”

Jo English, Cyber4Dev

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Case Study eLearning

LivePerson eLearning Case Study

SkillSet

Converting face-to-face training into eLearning

Delivered for LIVEPERSON INSTITUTE

AT A GLANCE

  • Converting an existing face-to-face training into eLearning
  • Time sensitive project

THE CLIENT

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Conversational Cloud, the company’s enterprise-class platform, allows consumers to message their favourite brands. More than 18,000 customers, including leading brands like HSBC, Orange, and GM Financial, use LivePerson’s solutions to orchestrate humans and AI at scale to create a convenient, deeply personal relationship with millions of consumers. This helps these companies to reduce costs, drive revenue, and create meaningful connections.

LivePerson Institute offers in-depth training and certification courses for professionals who manage messaging programmes using the Conversational Cloud.

THE CHALLENGE

SkillSet first partnered with LivePerson Institute in 2018 to help design, develop and deliver their global training offering.

This training was delivered face-to-face in seven different countries and in three different languages by SkillSet trainers.

However, in 2020, the Covid-19 pandemic arrived, and with most of the world going into lockdown, face-to-face training was no longer possible.

LivePerson decided they needed to convert their training into eLearning and webinars, in order to train their clients remotely.

This conversion needed to be completed quickly, as the demand for messaging services significantly increased during the pandemic.

OUR APPROACH

SkillSet immediately analysed the existing face-to-face training and quickly created storyboards for the eLearning modules.

The storyboards focussed on keeping the training interactive (one of the biggest benefits of the face-to-face training), whilst also simplifying the learning so it could be easily understood and digested by an individual learner without any interaction by a facilitator.

The storyboards were then signed off by LivePerson and passed into the design phase. Producing multiple storyboards and multiple designs at the same time allowed us to work in an agile fashion, meaning production could be rapid and achieve the tight deadlines required by the project.

Working closely with LivePerson, we were able to develop multiple eLearning courses in a very short timeframe.

Supporting this eLearning with webinars where appropriate, LivePerson were able to swiftly and seamlessly switch their busy training schedule from face-to-face to eLearning and virtual delivery.

THE RESULTS

A total of 40 eLearning courses were developed for LivePerson. We met the very tight deadlines for this project, allowing LivePerson to continue to train their clients throughout the pandemic.

These courses are in constant use and form the backbone of LivePerson’s training offering. The average satisfaction rating from LivePerson clients using these eLearning courses is 95%.

OUR PARTNER’S FEEDBACK

“Being a partner is not easy and with SkillSet I know that I will always get sound and honest advice and a very realistic assessment of what is possible and sensible. I look forward to partnering for a long time to come!

Rolph Danko, director at LivePerson Institute

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Case Study eLearning Learning Management System

Buckinghamshire Fire & Rescue Service Case Study

SkillSet

Provision of a key training platform

Delivered for Buckinghamshire Fire & Rescue Service

AT A GLANCE

  • Delivery of a Moodle learning management system
  • Hosting of an eLearning content creation tool

THE CLIENT

Buckinghamshire Fire & Rescue Service, is the local authority fire service serving the English unitary authorities of Buckinghamshire and the City of Milton Keynes. It operates 19 stations and serves a population of more than 800,000 in the South  of England.

THE CHALLENGE

Buckinghamshire Fire & Rescue Service issued an invitation to tender for a platform to build and host eLearning courses, as well as provide reporting on these courses.

Staff members at all levels of the fire service need to complete various courses to undertake their roles. The system also needed to track user progress in order to complete personal development plans, ensuring that staff meet fire service standards.

The system had to match complex organisational structures and provide an eLearning content creation tool.

OUR APPROACH

SkillSet won the tender with a solution based on the Moodle open-source learning management system (LMS).

We worked to an ADDIE (Analyse, Design, Develop, Implement, Evaluate) methodology. Each stage was signed off before progressing to the next, to ensure that the project met the fire service’s requirements.

Analyse – SkillSet verified the project requirements, defined system roles and permissions, and mapped out the initial course hierarchy.

Design – The fire service had a clear vision for the site’s visual design and functionality. We worked in partnership with them to ensure the branding of the learning management system blended seamlessly with their existing websites. Learning report contents and integration requirements were documented.

Develop – The Moodle platform was built using the output from the Analyse and Design stages. The whole system was tested by a small number of the fire service’s staff, using example courses on the staging system. Once approved, the solution was migrated to the production environment for final testing and sign-off.

Implement – SkillSet also implemented an open-source eLearning content creation tool called Adapt. It is a free and easy-to-use authoring tool, which creates fully responsive, multi-device, HTML5 eLearning content. This provides the fire service’s staff with a user-friendly platform to create and publish their eLearning content.

Evaluate – SkillSet continues to monitor the system for any potential issues. We also provide help in creating reports and management information.

SkillSet uses AWS Cloudwatch monitoring tools for all the hosted system components. This alerts us if there are any issues with running services, memory/CPU/disk usage, or errors encountered on the servers.

THE RESULTS

SkillSet continues to maintain and support the Moodle learning management system for the fire service. We have made several updates to the system, most recently we implemented a custom notification plugin. This allows the system to send email notifications to users at defined intervals, for example when a user enrolls onto a course, or upon completion of a course.

OUR PARTNER’S FEEDBACK

The learning management system SkillSet has delivered for the service has provided our staff with an excellent platform to obtain training information, complete mandatory eLearning packages, and maintain their operational competencies.

A significant part of the project for us was ensuring the LMS had the functionality for operational employees to record their training competencies as well as housing the practical standards they’re set against. SkillSet has helped us to create a user-friendly experience that allows our staff to view their training standards and sign them off in the same system. The time savings this has created has allowed our crews to focus their time and attention to the practical and theoretical application of the training standards to ensure they’re maintaining their competence.”

Elias Williams, People System & Learning Design Officer

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Case Study eLearning Learning Management System

PEPPERMINT TECHNOLOGY Case Study

SkillSet

Development of Product eLearning and Moodle Learning Management System

Delivered for PEPPERMINT TECHNOLOGY

AT A GLANCE

  • Training needs analysis.
  • Role-based online training solution.
  • Working with subject matter experts to create learning content.

THE CLIENT

Peppermint Technology is a software company supplying cloud-based, award-winning software to legal organisations. They provide law firms with a modular choice of easy-to-use, innovative, and modern legal applications – including client engagement (CRM), matter management, case management, and work management.

Peppermint’s CX365 software brings together all the applications, transactions, collaboration, and content tools required to operate a high-performing legal business.

THE CHALLENGE

Peppermint issued an RFI, looking for an accomplished eLearning vendor to assist them in the provision of a new training platform – Minerva. The aim of the Minerva platform is to provide training on Peppermint’s CX365 software to clients, colleagues and third-party partners.

Sarah Kemp, Head of Product Enablement at Peppermint Technology, states:

“Learning more about Peppermint products, particularly best practice use (using the features and functionality in the way in which they were designed to be used), can maximise adoption, supporting the delivery of higher quality business and client outcomes, at the same time providing users with the best user experience and maximising the value returned by investments made in Peppermint products and users’ valuable time using them.”

You can read the full press release in which Sarah announces the launch of the Minerva platform on the Peppermint website.

OUR APPROACH

SkillSet provided Peppermint with a lead training consultant. They immersed themselves in the culture, strategy, and mindset of Peppermint for the life cycle of the project. The first step our consultant took was to perform a training needs analysis (TNA) on behalf of Peppermint. The TNA was then used to structure seven modules, covering 208 learning objectives.

We recommended a role-based, online training solution, where learning resources could be accessed by multiple users simultaneously. This enables training to be self-directed, allowing different users to access their individual learning paths.

SkillSet developed the Minerva solution using Moodle. This allows content to be provided in multiple languages, according to user preferences. Each module contains learning objects (such as simulations, videos, PDF guides, and content overviews) and resources such as links and assessments.

Our consultant worked with subject matter experts to scope learning materials and procure the necessary information to create the content for the training platform. Content was developed as a series of modules, with each progressing individually through the stages of the ADDIE methodology (analysis, design, development, implementation and evaluation).

In the analysis stage, the existing material was reviewed to assess whether each learning module should follow the same path or whether a different structure was required. We determined key learning points, checked if all of the material was still current, and all of the information was appropriate.

In the design phase, we ensured the visual design of Peppermint’s content matched their existing branding. This provided consistency across the eLearning, with a recognisable and engaging interface, which was easy to use. SkillSet worked with the subject matter experts to create storyboards for the learning content.

The development stage required SkillSet’s developers to take each storyboard and turn it into an eLearning module. We added animation, graphics, interactions, and questions, all appropriate to the audience. These visual enhancements give each learner an engaging experience throughout the module they are working on.

During the implementation stage SkillSet worked with Peppermint to pilot the training with a small group of test users in a soft launch before making the material generally available.

In the final phase, we checked that objectives were met, discussed how well the project was executed, and agreed what lessons could be learnt.

THE RESULTS

The Minerva training platform launched to external users in November 2022. SkillSet continues to provide hosting and support to Peppermint. In SkillSet’s 2022 customer satisfaction survey, Peppermint noted that we fulfilled all of their requirements and provided expert advice, helping the company to make better decisions regarding this project.

OUR PARTNER’S FEEDBACK

The commitment shown by SkillSet to getting the project over the line, even when it turned out to be more complex than anticipated, was really appreciated and reinforced the reasons why we chose SkillSet as a long -term partner for this work. I really felt like there was a commitment that went beyond customer/supplier.

CHRIS DORAN, DIRECTOR OF SOFTWARE DESIGN AND ENGINEERING

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Case Study Learning Management System

London Fire Brigade Case Study

SkillSet

Assessment Management Tool

Delivered for LONDON FIRE BRIGADE

AT A GLANCE

  • Moodle platform
  • Single sign-on
  • Assessments for different user groups

THE CLIENT

London Fire Brigade (LFB) is one of the largest firefighting and rescue organisations in the world. LFB currently employs around 5,700 staff, including 4,500 operational firefighters.

THE CHALLENGE

LFB issued an invitation to tender, seeking the implementation of an online assessment management tool, to replace its existing training platform.

The replacement platform had to provide assessments for the following user groups:

  • Operational and control staff, to assess their knowledge following a learning intervention.
  • Candidates being assessed for promotion.
  • Candidates being assessed as potential recruits.
  • All staff, receiving online training.
  • Recruitment staff, trainers and managers, to administer assessments, set questions and review reports.

SkillSet proposed a solution based on the Moodle open-source learning management system to meet these requirements and were subsequently successful in winning the contract.

OUR APPROACH

SkillSet starts all projects with a kick-off meeting. We confirmed project objectives, discussed and amended the plan, and, agreed on potential risks and issues. This gave us a solid foundation to build upon.

We designed and developed a state-of-the-art learning management system, providing LFB with accurate records of staff training. We used LFB branding and style guides to ensure that the system blended seamlessly with their existing website.

SkillSet’s detailed knowledge of Moodle allowed us to satisfy most of the client’s requirements through configuration alone. We defined permission groups, which LFB administrators could then allocate staff to.

A wide variety of question types were used in the online assessments, including:

  • Multiple choice.
  • True/ false.
  • Essay style.
  • Fill in the blanks.
  • File uploads.

We also integrated the new system with LFB’s existing platforms. Each user has a unique identifier to enable results from the assessments to be imported directly into LFB’s other training systems. Active Directory was also integrated to provide users with single-sign-on access.

LFB mandated that the system should be hosted in the UK to comply with GDPR legislation. SkillSet chose an Amazon Web Services (AWS) UK data centre for this. SkillSet is proud to be a Consulting Partner with AWS. This alliance allows us to provide our customers with guidance on security, resilience, performance, and back-up, ensuring that their cloud environment meets their requirements exactly.

Once the platform was built and accepted by LFB, a formal handover, including training for LFB staff, was conducted. SkillSet continues to provide hosting and support to LFB.

OUR PARTNER’S FEEDBACK

SkillSet delivered a product which matched our specification on time and on budget, which included hooking into our existing environment, allowing single sign-on via the Azure platform.

For us, the project was about enabling a facility for staff (or potential staff) to undertake online assessments in relation to recruitment. It allows people to access the assessments as a candidate and therefore not be immediately identifiable.

In addition, it allows us to easily send out staff surveys and more importantly, level 2 knowledge checks following a learning intervention. These are logged against individuals within the organisation, enabling an additional check that staff are performing at an agreed level.”

JASON SIMS, Business Systems Improvement Manager

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Case Study eLearning Learning Management System

YGAM and Betknowmore UK Case Study

SkillSet

Support and maintenance of a multi-tenanted Moodle learning management system

Delivered for YGAM and Betknowmore UK

AT A GLANCE

  • Maintenance and support of an existing Iomad / Moodle site
  • Re-building safer gambling eLearning content

THE CLIENT

The Young Gamers and Gamblers Education Trust (YGAM) is an award-winning charity with a social purpose to inform, educate, and safeguard young people against gambling harm.

YGAM provides free training and resources for teachers, youth workers, practitioners, universities, faith leaders, and health professionals on the topics of gaming and gambling.

Betknowmore UK (BKM) are also a UK charity, helping people take back control of their life from gambling. BKM Evolve is a wholly owned subsidiary of Betknowmore UK and offers bespoke gambling harm training and consultancy.

THE CHALLENGE

YGAM and BKM had an existing learning management system. This had been developed using a multi-tenanted version of Moodle called Iomad. The platform provides the ability to separately deliver courses to multiple organisations.

YGAM and BKM looked to source an LMS provider to deliver maintenance, support and future development for their Safer Gambling training platform.

OUR APPROACH

As the Safer Gambling training platform was already a fully working LMS, SkillSet created a configuration document, including version and key functionality information, to ensure the site was fully specified, including its bespoke code.

SkillSet developed a staging site (a replica of the production site) to be used for testing developments and changes before transitioning the production site to SkillSet’s infrastructure. This was hosted in an Amazon Web Services (AWS) data centre in the UK.

SkillSet is proud to be a Consulting Partner with AWS. This allows us to provide our customers with guidance on security, resilience, performance, and back-up, ensuring that YGAM’s cloud environment met their requirements exactly.

The Safer Gambling training consisted of 10 eLearning modules hosted on the existing LMS. However, these were not mobile-friendly, and some of the progress buttons were not functioning correctly.

SkillSet rebuilt the eLearning modules to resolve these issues. We moved the videos to a third-party host to improve the user experience. We also replaced exercises with mobile-compatible interactions and updated the voiceover using artificial intelligence (AI) technology. AI voiceover is a modern way to provide voiceovers, which can then be economically updated whenever needed.

The new platform communicates with YGAM’s Salesforce system, sharing information on learners, licenses, and course completions. SkillSet extended the API to notify administrators of failures, and failed records can be resent either as single records or in bulk. This ensures YGAM are aware of all issues and can easily update missing data.

THE RESULTS

SkillSet have developed a supportive partnership with the Safer Gambling training team. We have weekly calls and the team have full access to SkillSet’s support and expertise.

We continue to add new functionality to the platform, including self-service certificates and content updates. SkillSet has also advised YGAM and BKM on planning and introducing changes to the system.

Learners can now access high-quality eLearning courses, which are compatible with their mobile phones.

All of this helps YGAM and BKM to continue with their mission to educate and safeguard young people against gambling harm.

OUR PARTNER’S FEEDBACK

We chose to work with SkillSet because of their expertise in the LMS sector and their ability and understanding of IOMAD plugins. We have no regrets on making this decision and have found SkillSet to be a great supportive team.”

IAN SHANAHAN, Director of Business Development & Fundraising, YGAM.

The team at SkillSet have helped to streamline our digital service delivery and have always been there to offer support and guidance.”

BEN DAVIES, Head of Safer Gambling and Partnerships, Betknowmore UK.

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Case Study

Getinge Case Study

SkillSet

Design and delivery of an animated video

Delivered for GETINGE

AT A GLANCE

  • In-house voiceover
  • Managed translation from English into four other language

THE CLIENT

Getinge is a leading global provider of products and systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences.

Getinge offers equipment, workflow management, and clinical therapies, which help hospitals and clinicians offer the best possible outcomes for their patients.

Headquartered in Gothenburg, Sweden, Getinge employs more than 10,800 people and has operations in 39 countries.

THE CHALLENGE

In 2020, Getinge launched its Torin solution to simplify planning, management, and optimisation of surgical departments.

In 2021 the company added artificial intelligence functionality to the solution, creating Torin OptimalQ. With the new set of capabilities, this tool aims to help hospitals to shrink surgical waiting lists by prioritising surgery planning and building an accurate surgical schedule.

Getinge approached SkillSet with requirements for a 3 to 5 minute animated video to promote the launch of Torin OptimalQ.

OUR APPROACH

From the start of the project, Getinge already had a very clear idea of the key messages they wanted to get across in this promotional video. They provided a voiceover script, which allowed SkillSet to create a storyboard, following the logical order of the script.

Once the storyboard was signed off, SkillSet’s design team then began developing the video content.

SkillSet used a tool called Vyond to develop animated videos. Vyond allows us to depict scenarios or processes in an engaging and easy to understand way. This is particular helpful when the content is fairly complex and technical, such as that of Getinge’s Torin OptimalQ.

SkillSet recorded the voiceover using our in-house resource and this was then added to the animation.

Once the video was created, it was then shared with Getinge for review. Feedback was collated and then used to update the animation.

Once the final sign-off had been received, SkillSet provided Getinge with 720p and 1080p MP4 files.

We then worked with a translation partner to translate the voice-over, on-screen text, and subtitles into Spanish, French, German, and Italian, ready for global release.

THE RESULTS

The animated video was launched on Getinge’s YouTube channel in early 2021. It has also been used in various other channels to promote the Torin OptimalQ product.

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Case Study

Whyte and Mackay Case Study

SkillSet

Design and delivery of a learning management system

Delivered for WHYTE AND MACKAY

AT A GLANCE

  • Design and delivery of Moodle LMS.
  • Single sign-on.
  • Tailored user training.

THE CLIENT

Whyte & Mackay is an award-winning whisky maker, with five distilleries across Scotland. These distilleries produce exceptional whiskies and premium spirits, which are celebrated around the world.

THE CHALLENGE

Whyte & Mackay sought a professional learning management system provider to design, develop, and deliver of a platform for training line managers.

Key requirements included:

  • Integration with Whyte & Mackay’s authentication system.
  • Face-to-face bookings and tracking.
  • Forced progression through the courses.
  • Bespoke progress visualisation.

OUR APPROACH

SkillSet proposed a Moodle learning management system to satisfy Whyte & Mackay’s needs. It is the world’s most popular learning management system with more than 100,000 installations worldwide. Moodle is an open-source system but supported by a dedicated team of developers based in Australia. SkillSet currently hosts and supports Moodle for over 20 clients.

Moodle is compatible with all common browsers (including Chrome, Firefox, Safari, and Edge), running on all common platforms. Users can access content material on a full range of devices: PCs (including Windows 10), mobile phones, tablets, laptops etc.

SkillSet worked to an ADDIE (Analyse, Design, Develop, Implement, Evaluate) methodology. Each stage was signed off before progressing to the next, to ensure that the project met Whyte & Mackay’s requirements.

Analyse – SkillSet verified the project requirements, defined system roles and permissions, and mapped out the initial course hierarchy.

Design – SkillSet used the Whyte and Mackay branding and style guides to ensure that the learning management system blended seamlessly with its existing websites. Learning report contents and integration requirements were documented.

Develop – The Moodle platform was built using the outputs from the Analyse and Design stages. A staging platform for testing was also set up, replicating the live platform.

Implement – The whole system was tested by a small number of Whyte and Mackay staff, using example courses on the staging system. Once approved, the solution was migrated to the production environment for final testing and sign-off.

Evaluate – SkillSet continue to monitor the system for any potential issues. We also provide help in creating reports and management information.

The system is hosted in an AWS data centre in the UK. Both AWS and SkillSet are ISO27001 certified. The system also complies with GDPR/DPA 2018 and all other relevant data security legislation.

SkillSet utilise the AWS Cloudwatch monitoring tools for all the hosted system components. This alerts us if there are any issues with running services, memory/CPU/disk usage, or errors encountered on the servers.

SkillSet also provided training, tailored to different user groups and covering the following topics:

  • System administration
  • User administration
  • Content creation and upload
  • Reporting

THE RESULTS

Having completed an initial pilot in spring 2021, Whyte and Mackay is now looking to roll-out the LMS to the entire business as part of its digital strategy. This includes a bespoke dashboard. This allows managers to log into the platform and see a “My Staff” overview block on the homepage. This then gives them information such as their direct reports’ last log-in, assigned courses, and progress.

OUR PARTNER’S FEEDBACK

“When searching for the right supplier for this project, I spoke to around five others, who were all non-integrated and did not have single sign-on capabilities. Whereas SkillSet ticked all the boxes for us, particularly for the price. It was clear from the outset that SkillSet could meet our project needs. It felt really easy to work with Jemma, and also the proposed solution suited us in terms of its simplicity and user-friendly system.”

LAURA HENIGHEN, learning and development business partner

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