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Case Study Learning Management System

WorldSkills UK Case Study

SkillSet

Implementation and hosting of a multi-tenant IOMAD Moodle learning management system

Delivered for WORLDSKILLS UK

AT A GLANCE

  • Delivery of a multi-tenant version of a Moodle LMS
  • Role-based permissions system
  • Custom plugin for uploading assessment data

THE CLIENT

WorldSkills UK is an independent charity and a partnership across employers, education and governments. Together, they aim to raise standards in technical and vocational education so that more young people get the best start in work and life.

WorldSkills UK provides careers advice and learning resources to inspire young people to reach their potential, whatever their background.

THE CHALLENGE

The WorldSkills UK Skills Development Hub was an online learning platform, providing video, pdf, and basic interactive learning support to educators and learners across the UK. 

In 2022, WorldSkills decided to expand the capabilities of the hub. This new platform, the Learning Lab, would enable WorldSkills to interact with participants, monitor their journeys, assess their progress, and provide a more user-friendly experience. Most importantly, it would allow educators to upload and track their students’ progress.

WorldSkills issued an ITT, then selected SkillSet to develop and host this new platform.

OUR APPROACH

WorldSkills UK needed a platform that could be tailored for specific user types, allowing educators and learners to access content relevant to their roles, ensuring an engaging learning experience. Educators needed to be able to upload learners, assign content, and track progress. 

To address these requirements, SkillSet implemented a multi-tenant version of Moodle called IOMAD. We provided customised branding, based on input from WSUK’s design team, creating a unique and visually appealing learning environment. We also created a custom sign-up page that required different information from educators and learners. This was key to meeting compliance requirements.

We established a role-based permissions system, ensuring that users could only access content and features relevant to their roles.

The platform supports a variety of content types, including eLearning modules, videos, H5P interactive material, and face-to-face/webinar bookings. SkillSet also developed a custom plugin to enable educators to upload assessment data. This allows benchmarking of learners against national averages.

Reports were configured to track learner engagement and the activity of both educators and learners. It provides WSUK with valuable insights for continuous improvement and project success.

The platform is hosted in an Amazon Web Services cloud environment, in the UK. This provides excellent resilience and security.

THE RESULTS

In addition to successfully launching the Learning Lab, SkillSet have established a supportive partnership with WorldSkills UK, maintaining flexible and honest communication to continue meeting their needs.

We also continue to add new functionality to the Learning Lab platform, including updates and revamps to the learning content.

You can find out more about WorldSkills UK’s Learning Lab here:  https://www.worldskillsuk.org/learning-lab/.

OUR PARTNER’S FEEDBACK

“We have been working with SkillSet for two years, where the team have been dedicated in understanding our product and supporting us to maximise the functionalities of the platform. With this support we are continuously improving the Learning Lab to increase our educator and learner reach.”

Nikoletta Isant, Digital Development Manager, WorldSkills UK

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Case Study eLearning Learning Management System

Buckinghamshire Fire & Rescue Service Case Study

SkillSet

Provision of a key training platform

Delivered for Buckinghamshire Fire & Rescue Service

AT A GLANCE

  • Delivery of a Moodle learning management system
  • Hosting of an eLearning content creation tool

THE CLIENT

Buckinghamshire Fire & Rescue Service, is the local authority fire service serving the English unitary authorities of Buckinghamshire and the City of Milton Keynes. It operates 19 stations and serves a population of more than 800,000 in the South  of England.

THE CHALLENGE

Buckinghamshire Fire & Rescue Service issued an invitation to tender for a platform to build and host eLearning courses, as well as provide reporting on these courses.

Staff members at all levels of the fire service need to complete various courses to undertake their roles. The system also needed to track user progress in order to complete personal development plans, ensuring that staff meet fire service standards.

The system had to match complex organisational structures and provide an eLearning content creation tool.

OUR APPROACH

SkillSet won the tender with a solution based on the Moodle open-source learning management system (LMS).

We worked to an ADDIE (Analyse, Design, Develop, Implement, Evaluate) methodology. Each stage was signed off before progressing to the next, to ensure that the project met the fire service’s requirements.

Analyse – SkillSet verified the project requirements, defined system roles and permissions, and mapped out the initial course hierarchy.

Design – The fire service had a clear vision for the site’s visual design and functionality. We worked in partnership with them to ensure the branding of the learning management system blended seamlessly with their existing websites. Learning report contents and integration requirements were documented.

Develop – The Moodle platform was built using the output from the Analyse and Design stages. The whole system was tested by a small number of the fire service’s staff, using example courses on the staging system. Once approved, the solution was migrated to the production environment for final testing and sign-off.

Implement – SkillSet also implemented an open-source eLearning content creation tool called Adapt. It is a free and easy-to-use authoring tool, which creates fully responsive, multi-device, HTML5 eLearning content. This provides the fire service’s staff with a user-friendly platform to create and publish their eLearning content.

Evaluate – SkillSet continues to monitor the system for any potential issues. We also provide help in creating reports and management information.

SkillSet uses AWS Cloudwatch monitoring tools for all the hosted system components. This alerts us if there are any issues with running services, memory/CPU/disk usage, or errors encountered on the servers.

THE RESULTS

SkillSet continues to maintain and support the Moodle learning management system for the fire service. We have made several updates to the system, most recently we implemented a custom notification plugin. This allows the system to send email notifications to users at defined intervals, for example when a user enrolls onto a course, or upon completion of a course.

OUR PARTNER’S FEEDBACK

The learning management system SkillSet has delivered for the service has provided our staff with an excellent platform to obtain training information, complete mandatory eLearning packages, and maintain their operational competencies.

A significant part of the project for us was ensuring the LMS had the functionality for operational employees to record their training competencies as well as housing the practical standards they’re set against. SkillSet has helped us to create a user-friendly experience that allows our staff to view their training standards and sign them off in the same system. The time savings this has created has allowed our crews to focus their time and attention to the practical and theoretical application of the training standards to ensure they’re maintaining their competence.”

Elias Williams, People System & Learning Design Officer

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Case Study eLearning Learning Management System

PEPPERMINT TECHNOLOGY Case Study

SkillSet

Development of Product eLearning and Moodle Learning Management System

Delivered for PEPPERMINT TECHNOLOGY

AT A GLANCE

  • Training needs analysis.
  • Role-based online training solution.
  • Working with subject matter experts to create learning content.

THE CLIENT

Peppermint Technology is a software company supplying cloud-based, award-winning software to legal organisations. They provide law firms with a modular choice of easy-to-use, innovative, and modern legal applications – including client engagement (CRM), matter management, case management, and work management.

Peppermint’s CX365 software brings together all the applications, transactions, collaboration, and content tools required to operate a high-performing legal business.

THE CHALLENGE

Peppermint issued an RFI, looking for an accomplished eLearning vendor to assist them in the provision of a new training platform – Minerva. The aim of the Minerva platform is to provide training on Peppermint’s CX365 software to clients, colleagues and third-party partners.

Sarah Kemp, Head of Product Enablement at Peppermint Technology, states:

“Learning more about Peppermint products, particularly best practice use (using the features and functionality in the way in which they were designed to be used), can maximise adoption, supporting the delivery of higher quality business and client outcomes, at the same time providing users with the best user experience and maximising the value returned by investments made in Peppermint products and users’ valuable time using them.”

You can read the full press release in which Sarah announces the launch of the Minerva platform on the Peppermint website.

OUR APPROACH

SkillSet provided Peppermint with a lead training consultant. They immersed themselves in the culture, strategy, and mindset of Peppermint for the life cycle of the project. The first step our consultant took was to perform a training needs analysis (TNA) on behalf of Peppermint. The TNA was then used to structure seven modules, covering 208 learning objectives.

We recommended a role-based, online training solution, where learning resources could be accessed by multiple users simultaneously. This enables training to be self-directed, allowing different users to access their individual learning paths.

SkillSet developed the Minerva solution using Moodle. This allows content to be provided in multiple languages, according to user preferences. Each module contains learning objects (such as simulations, videos, PDF guides, and content overviews) and resources such as links and assessments.

Our consultant worked with subject matter experts to scope learning materials and procure the necessary information to create the content for the training platform. Content was developed as a series of modules, with each progressing individually through the stages of the ADDIE methodology (analysis, design, development, implementation and evaluation).

In the analysis stage, the existing material was reviewed to assess whether each learning module should follow the same path or whether a different structure was required. We determined key learning points, checked if all of the material was still current, and all of the information was appropriate.

In the design phase, we ensured the visual design of Peppermint’s content matched their existing branding. This provided consistency across the eLearning, with a recognisable and engaging interface, which was easy to use. SkillSet worked with the subject matter experts to create storyboards for the learning content.

The development stage required SkillSet’s developers to take each storyboard and turn it into an eLearning module. We added animation, graphics, interactions, and questions, all appropriate to the audience. These visual enhancements give each learner an engaging experience throughout the module they are working on.

During the implementation stage SkillSet worked with Peppermint to pilot the training with a small group of test users in a soft launch before making the material generally available.

In the final phase, we checked that objectives were met, discussed how well the project was executed, and agreed what lessons could be learnt.

THE RESULTS

The Minerva training platform launched to external users in November 2022. SkillSet continues to provide hosting and support to Peppermint. In SkillSet’s 2022 customer satisfaction survey, Peppermint noted that we fulfilled all of their requirements and provided expert advice, helping the company to make better decisions regarding this project.

OUR PARTNER’S FEEDBACK

The commitment shown by SkillSet to getting the project over the line, even when it turned out to be more complex than anticipated, was really appreciated and reinforced the reasons why we chose SkillSet as a long -term partner for this work. I really felt like there was a commitment that went beyond customer/supplier.

CHRIS DORAN, DIRECTOR OF SOFTWARE DESIGN AND ENGINEERING

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Case Study Learning Management System

London Fire Brigade Case Study

SkillSet

Assessment Management Tool

Delivered for LONDON FIRE BRIGADE

AT A GLANCE

  • Moodle platform
  • Single sign-on
  • Assessments for different user groups

THE CLIENT

London Fire Brigade (LFB) is one of the largest firefighting and rescue organisations in the world. LFB currently employs around 5,700 staff, including 4,500 operational firefighters.

THE CHALLENGE

LFB issued an invitation to tender, seeking the implementation of an online assessment management tool, to replace its existing training platform.

The replacement platform had to provide assessments for the following user groups:

  • Operational and control staff, to assess their knowledge following a learning intervention.
  • Candidates being assessed for promotion.
  • Candidates being assessed as potential recruits.
  • All staff, receiving online training.
  • Recruitment staff, trainers and managers, to administer assessments, set questions and review reports.

SkillSet proposed a solution based on the Moodle open-source learning management system to meet these requirements and were subsequently successful in winning the contract.

OUR APPROACH

SkillSet starts all projects with a kick-off meeting. We confirmed project objectives, discussed and amended the plan, and, agreed on potential risks and issues. This gave us a solid foundation to build upon.

We designed and developed a state-of-the-art learning management system, providing LFB with accurate records of staff training. We used LFB branding and style guides to ensure that the system blended seamlessly with their existing website.

SkillSet’s detailed knowledge of Moodle allowed us to satisfy most of the client’s requirements through configuration alone. We defined permission groups, which LFB administrators could then allocate staff to.

A wide variety of question types were used in the online assessments, including:

  • Multiple choice.
  • True/ false.
  • Essay style.
  • Fill in the blanks.
  • File uploads.

We also integrated the new system with LFB’s existing platforms. Each user has a unique identifier to enable results from the assessments to be imported directly into LFB’s other training systems. Active Directory was also integrated to provide users with single-sign-on access.

LFB mandated that the system should be hosted in the UK to comply with GDPR legislation. SkillSet chose an Amazon Web Services (AWS) UK data centre for this. SkillSet is proud to be a Consulting Partner with AWS. This alliance allows us to provide our customers with guidance on security, resilience, performance, and back-up, ensuring that their cloud environment meets their requirements exactly.

Once the platform was built and accepted by LFB, a formal handover, including training for LFB staff, was conducted. SkillSet continues to provide hosting and support to LFB.

OUR PARTNER’S FEEDBACK

SkillSet delivered a product which matched our specification on time and on budget, which included hooking into our existing environment, allowing single sign-on via the Azure platform.

For us, the project was about enabling a facility for staff (or potential staff) to undertake online assessments in relation to recruitment. It allows people to access the assessments as a candidate and therefore not be immediately identifiable.

In addition, it allows us to easily send out staff surveys and more importantly, level 2 knowledge checks following a learning intervention. These are logged against individuals within the organisation, enabling an additional check that staff are performing at an agreed level.”

JASON SIMS, Business Systems Improvement Manager

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Case Study eLearning Learning Management System

YGAM and Betknowmore UK Case Study

SkillSet

Support and maintenance of a multi-tenanted Moodle learning management system

Delivered for YGAM and Betknowmore UK

AT A GLANCE

  • Maintenance and support of an existing Iomad / Moodle site
  • Re-building safer gambling eLearning content

THE CLIENT

The Young Gamers and Gamblers Education Trust (YGAM) is an award-winning charity with a social purpose to inform, educate, and safeguard young people against gambling harm.

YGAM provides free training and resources for teachers, youth workers, practitioners, universities, faith leaders, and health professionals on the topics of gaming and gambling.

Betknowmore UK (BKM) are also a UK charity, helping people take back control of their life from gambling. BKM Evolve is a wholly owned subsidiary of Betknowmore UK and offers bespoke gambling harm training and consultancy.

THE CHALLENGE

YGAM and BKM had an existing learning management system. This had been developed using a multi-tenanted version of Moodle called Iomad. The platform provides the ability to separately deliver courses to multiple organisations.

YGAM and BKM looked to source an LMS provider to deliver maintenance, support and future development for their Safer Gambling training platform.

OUR APPROACH

As the Safer Gambling training platform was already a fully working LMS, SkillSet created a configuration document, including version and key functionality information, to ensure the site was fully specified, including its bespoke code.

SkillSet developed a staging site (a replica of the production site) to be used for testing developments and changes before transitioning the production site to SkillSet’s infrastructure. This was hosted in an Amazon Web Services (AWS) data centre in the UK.

SkillSet is proud to be a Consulting Partner with AWS. This allows us to provide our customers with guidance on security, resilience, performance, and back-up, ensuring that YGAM’s cloud environment met their requirements exactly.

The Safer Gambling training consisted of 10 eLearning modules hosted on the existing LMS. However, these were not mobile-friendly, and some of the progress buttons were not functioning correctly.

SkillSet rebuilt the eLearning modules to resolve these issues. We moved the videos to a third-party host to improve the user experience. We also replaced exercises with mobile-compatible interactions and updated the voiceover using artificial intelligence (AI) technology. AI voiceover is a modern way to provide voiceovers, which can then be economically updated whenever needed.

The new platform communicates with YGAM’s Salesforce system, sharing information on learners, licenses, and course completions. SkillSet extended the API to notify administrators of failures, and failed records can be resent either as single records or in bulk. This ensures YGAM are aware of all issues and can easily update missing data.

THE RESULTS

SkillSet have developed a supportive partnership with the Safer Gambling training team. We have weekly calls and the team have full access to SkillSet’s support and expertise.

We continue to add new functionality to the platform, including self-service certificates and content updates. SkillSet has also advised YGAM and BKM on planning and introducing changes to the system.

Learners can now access high-quality eLearning courses, which are compatible with their mobile phones.

All of this helps YGAM and BKM to continue with their mission to educate and safeguard young people against gambling harm.

OUR PARTNER’S FEEDBACK

We chose to work with SkillSet because of their expertise in the LMS sector and their ability and understanding of IOMAD plugins. We have no regrets on making this decision and have found SkillSet to be a great supportive team.”

IAN SHANAHAN, Director of Business Development & Fundraising, YGAM.

The team at SkillSet have helped to streamline our digital service delivery and have always been there to offer support and guidance.”

BEN DAVIES, Head of Safer Gambling and Partnerships, Betknowmore UK.

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