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Software Training Support

because you’re busy developing programs

Are you a growing software company? Has support and training for your system become a burden? We can do this for you, giving you the freedom to focus on what you do best.

In partnership with you, we will design and develop a suite of courses covering the mindset, behaviour and system knowledge changes needed to ensure your customers successfully implement your software solution.

You can choose to outsource as much or as little of your training requirements as you like.

We strive to create ongoing partnerships with our customers. This means that we can help support and guide you, ensuring you consistently get the best out of your learning strategies.

We work closely with our sister company Polar Moment who employs a team of software developers. Therefore we understand how software development projects work.

What is the process?

SkillSet will work collaboratively with you all the way. After all, you’re the experts in your product! Using our wealth of experience in supporting software development businesses, we follow a robust process to deliver the right solution that is the perfect fit for you.

Design

Training needs analysis
Review current position
Identify knowledge gaps

Develop

Prioritise deliverables
Shape learning strategy
Create learning content

Deliver

Support
Continuous improvement

SkillSet also offers these content solutions

Bespoke eLearning

SkillSet understands that every business is unique. Our bespoke eLearning solutions align with your organisation's vision and objectives.

Instructor-Led Learning

This enables learners to work together to gain knowledge. Trainers use a variety of techniques to enhance the learning experience, such as role-playing, exercises and games.

Tailored Off-the-Shelf

Tailored off-the-shelf eLearning from SkillSet combines the convenience of ready-made courses with the adaptability to suit your specific requirements.

Software training support was the perfect solution for these clients:

SkillSet helped to design, develop, and deliver the institute’s global training offering to support LivePerson’s LiveEngage customer service messaging platform. This included a suite of courses covering both the mindset and behaviour changes needed, as well as required system knowledge.