Customer Satisfaction Survey Results

March 2025

At a Glance

Customer satisfaction remains high, with an average rating of 9/10.
94% of respondents agreed that SkillSet provided expert advice, communicated effectively, and would recommend SkillSet to a friend or colleague.
The supportiveness and knowledge of the SkillSet team were highlighted as key strengths.

Outstanding Satisfaction Scores

We sent our survey to all of our customers from 2024 and 53% of them responded. We are proud to report that our overall satisfaction score was an impressive 9 out of 10.

94% of respondents agreed with the following statements:

SkillSet provided expert advice and helped us make better decisions.
SkillSet communicated effectively.
SkillSet delivered high-quality service.
SkillSet remained flexible to customer needs.
Would recommend SkillSet to a friend or colleague.

These results demonstrate our unwavering commitment to customer satisfaction and excellence in service delivery.

What We Do Well

“Very happy with all work produced by SkillSet.”

Daryll Rowe,

LivePerson Institute

“SkillSet have always been very responsive and effective.”

Rory van Niekerk,

Lewisham and Greenwich NHS Trust

“Great LMS support provided and wouldn't hesitate to recommend to my network.”

Ian Shanahan,

YGAM

“I am pleased with what you've created so far and how you've worked with us. I think you are fab. You are helping us solve our challenges and have been incredibly easy to work with. We've all really enjoyed how you approach us as a team and focus and knowledge of where we are trying to get to.”

Emily Loveday,

South Gloucestershire Council.

“Thank you for your help with everything over the past few years! Your expertise, skills and focus on continuous improvement has helped us and really benefited our learners.”

Charlotte O'Farrell,

Peppermint Technology

“It is a delight to work with SkillSet, we explain our ‘roughly shod vision’ and they turn out exactly what we needed, understanding our requirements better than we do. Always with full transparency and a fair pricing approach.”

Jo Trask,

Cheshire and Merseyside Cancer Alliance

A Big Thank You to Our Customers

At SkillSet, we believe that open and honest feedback is essential for continuous improvement. That’s why your feedback is invaluable in guiding our efforts to deliver even better service.

As a token of our appreciation, we donated £10 to The Pink Place for every completed survey. The Pink Place is a charity in Basingstoke providing vital support services for men and women affected by cancer. Thanks to your participation, we made a meaningful contribution to this fantastic cause.